72
bounce
spring/summer’17
72
my benefits
Emergency ambulance services
Discovery 911
Telephone
0860-999-911
BANKMED
numbers
When you need to get in touch
Customer
Services
•
Telephone
(toll-free)
0800-Bankmed
(0800-226-5633)
•
Fax
021-527-1926
•
Email (Employees):
enquiries@bankmed.co.za
(Pensioners):
pensioners@bankmed.co.za
•
Post
Bankmed
Customer Services,
PO Box 1242, Cape Town,
8000
To Submit
a Claim
(Incl your membership
number and ensure all
claims are legible)
•
Fax
021-527-1940
•
Email
claims@
bankmed.co.za
•
Post
Bankmed Claims,
PO Box 1242, Cape Town,
8000
Pre-authorisation
for hospitalisation,
MRI/CT scans and
radionucleotide
scans
•
Telephone
(toll-free)
0800-Bankmed
(0800-226-5633)
•
Fax
021-527-1928
•
Email
treatment@
bankmed.co.za
•
Post
Bankmed Claims,
PO Box 1242, Cape Town,
8000
Oncology
treatment programme
•
Telephone
(toll-free)
0800-Bankmed
(0800-226-5633)
•
Fax
011-539-5417
•
Email
oncology@bankmed.co.za
HIV/Aids
confidential line
•
Telephone
(toll-free)
0800-Bankmed
(0800-226-5633)
Bankmed
DSPs info
•
Website
www.bankmed.co.za
(select ‘Network Providers’)
Baby-and-Me
maternity programme
•
Telephone
(toll-free)
0800-Bankmed
(0800-226-5633)
•
Fax
011-529-6485
•
Email
babyandme@bankmed.co.za
Self-help
Enquiries
Allows you to obtain or request information and update
your personal details without speaking to an agent.
•
Telephonic self-help
0800-Bankmed (0800-226-5633)
Log in with your membership number and ID number.
•
Web-based self-help
(customer online)
www.bankmed.co.za – Sign in with your username and
password (you will be prompted to register the first
time you sign in – in 2018 or thereafter)
•
Mobi-site
m.bankmed.co.za
•
Bankmed mobile app
Download the Bankmed
mobile app to your smartphone or feature phone and
follow the prompts. You can download the app from
the different app stores or visit www.bankmed.co.za for
instructions. NB: If you registered in 2017 or thereafter
via the website, and have a username and password
to view and update your personal information, you will
need to use the same credentials for the app.
Fraud Line
Telephone
0800-004-500
Email
reportfraud@
bankmed.co.za
Medicine
advisory services
programme
Authorisation for chronic
medicines)
•
Telephone
(toll-free)
0800-Bankmed
(0800-226-5633)
Essential and Basic
plans
•
Email
chronicbasicessential@
bankmed.co.za
•
Fax
011-539-7000
Core Saver,
Traditional,
Comprehensive and
Plus plans
•
Email
chronic@bankmed.co.za
•
Fax
011 770 6247
•
Or have your doctor
or pharmacist call
0800-Bankmed (0800-
226-5633) for all plans.
Medical professionals
can call 0800-132-
345 directly for Core
Saver, Traditional,
Comprehensive and Plus
plans (this number is
available only for medical
professionals).